Terms of Sale

These terms and conditions supersede all previous selling policies.


Call, email or order online at:

CSI Creative®

9901 West 74th Street

Minneapolis, MN 55344 USA

Phone: 800-213-0653


Website: csicreative.com


Samples are available for purchase and can be expedited if required.


All natural wool felt and PET felt colors and thickness may have variations. These variations will occur between dye lots, production runs, and within product bolts/sheets. The natural wool felt is made from one hundred percent (100%) natural wool, therefore, there can be inclusions in fibers and variations in structure that make color matching an imperfect process. Color variation should be expected and will be more pronounced than the normal range for commercial products. The natural wool felt material size may contract or expand up to five percent (5%) based on climate variation in temperature and humidity. Finished product sizes will have a manufacturing tolerance of + or – 1/16”.


Prices are subject to change without prior notice. Unless stated in the proposal, prices do not include taxes, duties, VAT or any other government related fees that may apply. If CUSTOMER claims an exemption, a resale or tax exempt certificate is required prior to order placement.


Volume and trade discounts are available. Discounts are applied against published retail prices.


CSI CREATIVE works from a revolving inventory therefore availability is subject to change and substitutions of equal value may be required.

Payment Terms

Upon CSI CREATIVE’S acceptance of CUSTOMER’S order, a fifty percent (50%) deposit with a purchase order is required on all orders prior to production, balance subject to credit approval. CUSTOMERS without credit approval – balance due prior to shipment via certified check, bank money order, wire transfer (cable remit), or credit card (MasterCard , AMEX or Visa – limits apply). CUSTOMER with approved credit – balance due net 30 days from date of invoice.


Credit may be established by completing our standard credit application. Orders will not be processed until payment terms have been established.


Shipping is F.O.B. Eden Prairie, Minnesota unless specified in the proposal. Packing and handling charges will vary by product and order. All products shipped via a dedicated truck will need to be unloaded by the CUSTOMER and will be given a two hour time period for unloading. If more time is required, there may be additional charges. Products shipped via the CUSTOMER’S carrier will not be accepted without written consent and compliance with our shipping instructions. Additional pack charges may apply. CUSTOMER agrees to pay any and all charges from the carrier in the event additional services are required not specifically stated in this quote. These additional services include but are not limited to; Liftgate, Inside Delivery, Limited Access Delivery, Trade Shows, Re-consignment, Storage after Shipment, Manhattan Arbitrary Fee, Redelivery, Reclassification, Detention, Canadian Customs Fees and any Canadian Shipment without a custom’s broker will go in bond and be subject to storage charges. Also, the extra charges required for deliveries to Schools, Apartments, Hotels, Military Locations, Churches, Exhibit Sites, Residential and Rural Addresses.


CSI CREATIVE allows a two week grace period from the scheduled shipment date at no charge. After the two week grace period, shipments will be accessed storage fees.


CSI CREATIVE is not responsible for any damage caused when products are in transit or storage. Claims for damaged goods are the responsibility of the carrier and must be noted before signing the delivery receipt. Inspect cartons before signing the Bill of Lading. After delivery, claims for damage or loss should be submitted within 5 days of delivery. Failure to submit a claim will waive the right to claim damage.


Under no conditions will returns be accepted.


After CSI CREATIVE has incurred any cost relating to the CUSTOMER’S order, the CUSTOMER agrees to reimburse CSI CREATIVE for all costs which include but are not limited to the ordering of materials, set up cost, start up cost, reassignment of personnel, and redistribution of materials or any other expense directly or indirectly relating to the CUSTOMER’S order.

Lead Time

The shipment date is the best estimate at the time the order is received. CSI CREATIVE is not liable for any failure to supply products by the quoted date for any reason unless specifically agreed to in writing under a separate agreement.

Force Majeure

The shipment date is the best estimate at the time the order is received. CSI CREATIVE is not liable for any loss, damage, delay or failure to fulfill any order or contract for any cause that is beyond CSI CREATIVE’S control. This includes but is not limited to, fire, tornado, war, riot, delay or default in transportation, strike, sabotage, flood, inability to obtain raw materials, or acts of God. is not liable for any failure to supply products by the quoted date for any reason unless specifically agreed to in writing under a separate agreement.


Products will carry a limited one year warranty from any manufacturing defects from date of invoice. During this time, CSI CREATIVE will repair or replace, at it’s discretion, items found to be defective (excluding installation, removal, freight). Any manufacturing defects discovered are limited to repair or replacement of the defective part or panel. Warranty does not cover components not manufactured by CSI CREATIVE which are under specific warranties of those manufacturers. CSI CREATIVE is not responsible for product defect or damage, property damage or lost labor costs due to faulty installation. Claims for damage or shortages must be made within 5 days of receiving the product. Thoroughly inspect all products before installation as use will constitute acceptance. Products are warranted to our direct customers only and warranty may no be extended to anyone else on our behalf. CSI CREATIVE gives no other warranty expressed or implied and will in no way be liable for more than the invoice value at the time of purchase. Request a complete copy of our written warranty for additional terms and condition.

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